Understanding the Tide & True Experience
We know starting something new can raise questions, so we’ve gathered the essentials here. These notes will help you understand our process, our values, and the gentle, human approach behind everything we do at Tide & True.
Frequently asked questions
Every client arrives with their own curiosities, so we’ve gathered the questions we hear most often. We hope these answers bring clarity, comfort, and a deeper understanding of how we work.
Do you guarantee matches?
Matchmaking is deeply personal, and while we can’t guarantee a match, we can promise a thoughtful, intuitive process.
Every introduction is hand-selected with care, based on compatibility, values, lifestyle, and genuine potential.
How long does the process take?
Every journey is different. Some clients meet someone special quickly, while others take a little more time.
During your complimentary call, Sophie will give you an honest idea based on your preferences and the clients currently in the network.
What happens during the complimentary call?
It’s a relaxed, no-pressure conversation.
We’ll talk about what you’re hoping to find, your past experiences, and which package or level of support feels right for you.
No hard sell — just clarity, kindness, and guidance.
How do introductions work?
If Sophie sees true alignment, she’ll send you a thoughtful introduction and take care of arranging the meeting, so the experience feels smooth and natural from the very start.
Are my details kept private?
Absolutely.
Your information is protected with complete discretion, and nothing is ever shared without your consent.
Privacy and respect sit at the heart of Tide & True
Do I need professional photos?
Not necessarily.
We encourage natural, genuine images that reflect who you really are.
If you need help choosing or taking photos, we can guide you.
Is this only for people in Cornwall?
Tide & True is proudly rooted in Cornwall, but we welcome clients from across the South West — and soon beyond.
We’ll always be honest about what’s realistic based on location and lifestyle.
What’s the difference between the Video and In-Person Connection Sessions?
The video session offers gentle, insightful conversation from the comfort of your home.
The in-person session allows for deeper, more intuitive connection, ideal for clients who value face-to-face energy.
Every meaningful story begins with a single conversation.
Yours can begin whenever you’re ready.